PKR48 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy applies to PKR48 and covers all aspects of the platform including the website, the PKR48 mobile app, Live Casino, Sports Betting, Game Lobby, Fish Games, Bingo and any promotional services offered to registered players. When you create an account with PKR48, use any part of the platform or contact our support team, you share certain personal information with us. This policy explains what that information is, why it is collected and how it is handled.

PKR48 is committed to handling personal data with care and transparency. We do not collect data beyond what is needed to run the platform properly, and we do not use your information in ways that are not described in this policy. If you have questions about anything covered here, you can reach out to us through the contact details at the end of this document.

2 Data We Collect

PKR48 collects personal data that falls into the following categories:

2.1 Registration and Identity Data

When you create a PKR48 account, we collect the information you provide during sign-up. This includes your full name, date of birth, email address, mobile number, and any other details entered during registration. If identity verification (KYC) is required, we may also collect copies of identity documents such as a National Identity Card (CNIC) or proof of address.

2.2 Account Activity Data

We record activity on your account including login history, game sessions, bet history, deposit and withdrawal records, and any bonus claims made. This data is necessary for account management, dispute resolution and responsible gaming monitoring.

2.3 Technical and Device Data

When you access PKR48 — whether via browser or the PKR48 app — we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us maintain platform security, detect suspicious access and optimise the experience across different devices.

2.4 Communication Data

If you contact PKR48 support via live chat, email or any other channel, we retain records of that communication. This includes the content of messages, timestamps and any attachments shared. These records help us resolve issues accurately and improve our support service over time.

Data Category	Examples	Purpose
Identity Data	Name, CNIC, Date of Birth	Account verification, KYC compliance
Contact Data	Email, Mobile Number	Account access, support, notifications
Financial Data	Deposit/withdrawal history, payment method type	Transaction processing, fraud prevention
Activity Data	Bet history, game sessions, login times	Account management, responsible gaming
Technical Data	IP address, device type, browser	Security monitoring, platform optimisation
Communication Data	Support messages, chat logs	Dispute resolution, service improvement

3 How We Collect Your Data

PKR48 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically during use — when you browse the site or use the app, our servers and analytics tools automatically record technical data such as IP addresses, session durations and page interactions.
• Through payment processors — when you make transactions via JazzCash, Easypaisa, Raast or bank transfer, the payment provider shares the minimum data necessary to confirm and complete the transaction.
• Through cookies and similar technologies — as described in the Cookies section of this policy.

4 How We Use Your Data

PKR48 uses personal data for the following purposes:

• To create and manage your account on the platform.
• To verify your identity and age as required before processing withdrawals or activating certain account features.
• To process deposits and withdrawals in PKR through your chosen payment method.
• To deliver the gaming experience — including Casino, Live Casino, Sports Betting, Bingo and Fish Games — and maintain fair play across the platform.
• To administer bonuses, promotions and loyalty rewards including seasonal offers tied to events like PSL and T20 cricket.
• To send you account-related notifications such as transaction confirmations, security alerts and important policy updates.
• To monitor for fraud, suspicious activity, multiple accounts and any form of platform abuse.
• To support responsible gaming — for example, monitoring play patterns and applying self-exclusion or cooling-off restrictions where requested or required.
• To improve the platform, fix bugs, analyse usage trends and develop new features based on how players interact with PKR48.
• To respond to your support queries and resolve disputes.

5 Data Sharing

PKR48 does not sell personal data. We share data only in the limited circumstances described below:

5.1 Service Providers

PKR48 works with trusted third-party service providers who assist in operating the platform. These include game content providers, payment processors, identity verification services, cloud infrastructure providers and customer support tools. Each provider receives only the data they need to perform their specific function and is bound by confidentiality obligations.

5.2 Payment Processors

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider receives transaction data necessary to process the payment. PKR48 does not share your full payment credentials with any third party beyond what is required by the payment gateway itself.

5.3 Legal Requirements

PKR48 may disclose personal data where required to do so by a valid legal obligation, court order or to protect the legitimate rights and safety of the platform, its players or third parties. Any such disclosure will be limited to what is strictly required by the applicable requirement.

5.4 Business Transfers

In the event of a merger, acquisition or transfer of PKR48's business or assets, player data may be transferred as part of that transaction. In such cases, affected players will be notified via their registered contact details and the acquiring party will be required to honour this Privacy Policy or provide a materially equivalent level of protection.

6 Payment Data

PKR48 accepts deposits and processes withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and debit or credit cards. When you initiate a transaction, you are directed to or interact with the payment provider's own secure interface. PKR48 does not store your full card numbers, mobile wallet PINs or bank account passwords on its own servers.

Transaction records — including amounts, timestamps, payment method type and transaction status — are retained on PKR48's systems for account management, dispute resolution and fraud prevention purposes. These records are kept for as long as required by our data retention policy.

If PKR48 requires proof of payment method ownership as part of a withdrawal verification, any documents submitted are handled according to this Privacy Policy and deleted once verification is complete and no longer needed for dispute or compliance purposes.

7 Cookies and Tracking Technologies

PKR48 uses cookies and similar technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is a breakdown of the types of cookies used:

• Essential cookies — required for basic platform functionality such as maintaining your login session and remembering your cart or game state. The platform cannot function properly without these.
• Analytics cookies — help PKR48 understand how players navigate the site, which sections are most used, and where technical issues occur. This data is aggregated and not linked back to individual players for external use.
• Preference cookies — remember settings you have chosen such as language preference or game display options so you do not have to reset them each visit.
• Security cookies — used to detect and prevent fraudulent access, bot activity and other security threats.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the PKR48 platform and some features may not work as expected.

8 Data Security

PKR48 applies technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encrypted storage for sensitive account and identity data.
• Access controls that limit which PKR48 staff can view personal data, based on their role and need.
• Regular security reviews and monitoring of platform infrastructure.
• Secure handling procedures for identity documents submitted for KYC verification.

While PKR48 takes security seriously and applies reasonable industry-standard protections, no online system can guarantee absolute security. Players are also responsible for keeping their own login credentials confidential and using strong, unique passwords for their PKR48 account.

9 Data Retention

PKR48 retains personal data for as long as your account is active and for a reasonable period afterwards, to handle any queries, disputes or obligations that may arise following account closure. Specific retention periods vary by data type:

• Account and identity data is retained for the duration of your account plus a period after closure to handle any post-closure matters.
• Transaction records are retained for a longer period to support financial record-keeping and dispute resolution.
• Support communication records are retained for a reasonable period after the relevant issue is resolved.
• Technical and device data collected for security purposes is retained for shorter rolling periods as needed for fraud detection and monitoring.

When data is no longer needed for any of the above purposes, PKR48 will delete or anonymise it in a secure manner.

10 Your Rights

As a PKR48 player, you have the following rights over your personal data. To exercise any of these rights, contact PKR48 support through the channels available on the platform.

• Access: You can request a copy of the personal data PKR48 holds about you.
• Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Deletion: You can request deletion of your personal data in certain circumstances — for example, if it is no longer needed for the purposes it was collected. Note that some data may need to be retained for legal, financial or dispute-resolution reasons even after a deletion request.
• Restriction: You can ask PKR48 to limit processing of your data in certain situations, such as while a dispute about accuracy is being resolved.
• Portability: Where technically feasible, you can request a copy of your data in a commonly used, machine-readable format.
• Objection: You can raise an objection to certain types of data processing where you feel the processing is not justified.

PKR48 will respond to all legitimate data rights requests in a reasonable timeframe. We may need to verify your identity before actioning a request to ensure the security of account data.

11 Minors and Under-18 Protection

PKR48 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register, deposit or use any part of the PKR48 platform. If PKR48 becomes aware that an account belongs to a person under 18, that account will be closed immediately and any associated data will be handled in line with this policy and applicable data protection obligations.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to have open conversations with young people about responsible and age-appropriate internet use.

12 Changes to This Privacy Policy

PKR48 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to the platform, or updates to relevant data handling practices. When material changes are made, we will notify registered players through their registered email address or a prominent notice on the platform before the updated policy takes effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how your data is handled. Continued use of PKR48 after any update constitutes acceptance of the revised Privacy Policy.

13 Contact and Data Queries

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled by PKR48, please contact our support team through the support channels available on the platform. Our team will address your query as promptly as possible and escalate data-specific concerns to the appropriate person internally.

For matters related to your account terms or platform rules, please refer to our Terms and Conditions. For guidance on managing your gaming habits, visit the Responsible Gaming page.